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Find out what to do, where to go, where to stay and what to eat in NYC from the experts who know it best. Welcome to My DEP Account The centralized portal for all DEP customer online activities Water and Sewer Customers. Track your water use ; Pay your bill online The Technical and Support team can be contacted via telephone on +44 (0)1534 884004 or email support@citypay.com during normal office hours. Customers can also create 'Support Tickets' via the Merchant Panel. To search for all violations you owe, search by either Ticket number, Notice of Liability (NOL) or Plate number.Recently issued violations should be searched for by ticket or NOL number.